Support
Last updated: 13 November 2026
Stuck, or something not right? Here are the answers to the usual questions, and how to reach us.
Get a copy of my data
In the app: Profile, the gear, Export my data. We email you a download link, usually within minutes; it works for 7 days.
Delete my account
In the app: Profile, the gear, Delete account, then type DELETE. You're signed out everywhere at once, and everything is deleted within 24 hours. If you have Premium, cancel it in your Apple Account too.
Report or block someone
Tap the ... on a profile, board, comment or chat and choose Report or Block. A person reads every report. If someone is in danger, contact the police first.
Cancel Premium
Premium is billed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, and choose Bagsy Premium.
A price looks wrong
Prices come from the shop's page, and shops change them often. Pull down on your boards in the Profile tab to refresh them; if it still looks wrong, tell us which item.
Contact us
Reignark Labs Ltd, 124-128 City Road, London EC1V 2NX, United Kingdom